Terms of Sales
These General Terms and Conditions of Sale are intended to govern the contractual relationships that may arise from sales of products made on the STORES.ART website (hereinafter the "Site") between the Seller and the Buyer. For the purposes of these General Terms and Conditions of Sale, the Buyer and the Seller are individually or collectively referred to as the "Party" or the "Parties".
The distance selling contract is concluded from the moment the Buyer confirms his order by clicking on the "Pay" button. He is considered to have knowingly accepted the content and conditions of the order in question and in particular these General Conditions of Sale, the fact that his order implies an obligation to pay on his part, the prices, volumes, characteristics, quantities and delivery times of the Products offered for sale and ordered by the Buyer.
Once this step has been validated, the Buyer will no longer be able to cancel their order. The sale will be final (subject to the Buyer exercising their right of withdrawal under the conditions provided below in these General Terms and Conditions of Sale). The order will be confirmed to the Buyer by any appropriate means and an email will be sent to them when their order is shipped.
The Buyer, prior to placing an order, declares that they have full legal capacity, allowing them to commit to these General Terms and Conditions of Sale. STORES ART LTD cannot under any circumstances be required to verify the legal capacity of its visitors and Buyers. Consequently, if a person without legal capacity were to order items on the Site, their legal guardians (parents, guardians, etc.) would assume full responsibility for this order and would have to honor the price.
1- Introduction
These general terms and conditions of sale govern the use of the STORES.ART online sales platform offered by Infinity Solutions FZC LLC, Amber Gem Tower, 26th Floor, Office CWS-1V-625883, Sheikh Khalifa Street, Ajman Ajman, United Arab Emirates
2- Acceptance of the general conditions of sale
Use of the online sales platform offered by STORES ART implies acceptance of these general terms and conditions of sale by the user. If the user does not accept these general terms and conditions, they must immediately cease all use of the platform.
3- Products and services offered
STORES ART offers an online sales platform on which sellers can offer products and services for sale. STORES ART is not responsible for the quality of the products and services sold by sellers, nor for their compliance with applicable laws and regulations. However, we conduct regular checks to ensure the quality of the products offered on the platform and carefully select reliable sellers.
4 - Orders
Users can place orders on the online sales platform offered by STORES ART by selecting the product or service of their choice and following the instructions provided on the site. The order will only be considered final after payment validation by STORES ART or the payment service provider chosen by STORES ART.
The offers presented by STORES ART are valid as long as they are advertised on the site and while stocks last.
In any event, and in the event of total or partial unavailability of Products after placing the order, the Buyer will be informed by email as soon as possible of the unavailability of the Product and of the total or partial cancellation of his order. A refund proportional to the value of the item and the related shipping costs will be issued in the event of total or partial cancellation of his order.
For any questions relating to order tracking, returns, complaints about an order or any additional information, STORES ART Customer Service can be contacted by email at team@stores.art or via the contact form in the “Contact Us” section of the Site.
5- Price and payment
The prices of products and services offered on the online sales platform are displayed in euros and include the applicable VAT. Delivery costs are not included in the displayed price and are specified during the ordering process. Payments can be made by credit card, PayPal or any other payment method accepted by STORES ART or by the payment service provider chosen by STORES ART.
As part of the fight against Internet fraud, information relating to the Buyer's order may be transmitted to any third party authorized by law or designated by STORES ART for the sole purpose of verifying the Buyer's identity, the validity of the order, the payment method used and the planned delivery.
Following this check, STORES ART reserves the right to request a photocopy of the Buyer's identity card and/or any information relating to the Buyer's identity. All Buyers have the right to access, rectify and delete personal data concerning them and processed by STORES ART.
The Site is equipped with an online payment security system that encrypts the transmission of the Buyer's banking data and complies with the various banking regulations applicable in France.
6- Delivery
Products ordered on the online sales platform are delivered to the address indicated by the user during the ordering process. Delivery times are specified during the ordering process and may vary depending on the availability of the products and services ordered.
STORES ART provides international delivery, with the exception of all countries subject to an embargo that would make delivery from Western Europe impossible.
When the package could not be delivered, particularly in the event of the absence of the Buyer or the recipient of the order, the Buyer or the recipient of the Order generally receives a delivery notice, allowing them to collect the package from the post office indicated in the delivery notice, within a period of 10 to 21 days. However, as delivery methods vary from one country to another, the Buyer is invited to regularly check the tracking of their package, via the link in the email informing the Buyer of the dispatch of their order, to obtain information relating to the delivery of their order.
In the event that the package is not collected within 10 to 21 working days from receipt of the delivery notice (or failing the first delivery attempt by the local postal service), the package will be returned to STORES ART and the Buyer will have to pay the delivery costs again to be delivered. In the event that a refund is required, the shipping costs cannot be refunded.
The Buyer, or the recipient of the order is invited to check the apparent condition of the package and the products upon delivery.
In the event of an anomaly concerning the package (damaged package, open package, trace of liquid, etc.) or the Product(s) ordered (missing product(s), damaged product(s)), the Buyer or the recipient of the order must follow the procedures described below. Failure to follow the appropriate procedure excludes any recourse against the carrier and STORES ART. In particular, the Buyer will not be able to claim any refund. The Buyer or the recipient of the order will also not be able to claim that STORES ART re-delivers the products ordered.
The Buyer or the recipient of the order may also contact STORES ART Customer Service to find out how to return the damaged product(s). The procedure for returning damaged products that may be indicated by STORES ART Customer Service must then be followed by the Buyer. Otherwise, the Buyer will not be entitled to any refund or exchange of the products in question.
(i) Home delivery in mainland France
If the delivery person is present:
Refuse delivery and immediately issue all reservations regarding the detected anomaly in a clear and detailed manner. These reservations must be indicated by the Buyer or the recipient of the order on the delivery receipt signed by the delivery person.
Immediately report the refusal to STORES ART Customer Service by email at: team@stores.art.
If the delivery person is not present:
Do not open the package. Please note: opening the package excludes any recourse against STORES ART LTD.
Report the refusal to STORES ART Customer Service by email at team@stores.art. We will issue a "report of theft" to the carrier.
Notification of incidents and the formulation of reservations must be made promptly and at the latest within 3 working days from the delivery date.
(ii) International Delivery:
Do not open the package. Please note: opening the package excludes any recourse against the local postal service, ColiPoste, and STORES ART.
Report the anomaly to STORES ART Customer Service by email at: team@stores.art. Create an anomaly report (the name varies depending on the country)
Notification of incidents and the formulation of reservations must be made promptly and at the latest within 3 working days of delivery.
Procedure to follow in the event of a missing or damaged product:
The Buyer or the recipient of the order must report the absence or damage to the product to STORES ART Customer Service by email at the following address: team@stores.art as soon as possible and at the latest within 3 working days from delivery.
STORES ART Customer Service may request any information relating to the identity of the Buyer or the recipient of the order and may carry out any necessary verifications. Damaged or missing products will be replaced subject to stock availability or refunded where applicable.
7- Returns and refunds
Users have a 14-day right of withdrawal from the date of receipt of products ordered on the online sales platform offered by STORES ART. Users must inform STORES ART of their intention to return the products by following the instructions provided on the site. Products must be returned in their original packaging and in perfect condition. Return shipping costs are the responsibility of STORES ART. Refunds are issued within 14 days of receipt of the returned products.
In the event that the Buyer notifies STORES ART of their wish to withdraw before even having received their package, the Buyer is informed that it is not technically possible for STORES ART LTD to block the shipment of the products once their order has been validated. The Buyer must wait for the correct receipt of the package to be able to benefit from their right of withdrawal.
If the Buyer has benefited from an offer on the Site against purchase, entitling him, under conditions, to one or more product(s) offered in return for his order and, due to the exercise of his right of withdrawal, the latter is no longer eligible for the offer in question; the Buyer must then send the product(s) he wishes to return accompanied by the product(s) offered received in return for the order of the returned product(s) so that STORES ART can take into account his request for withdrawal.
The Buyer may be held liable in the event of depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and, where applicable, the proper functioning of the products.
STORES ART does not accept packages or mail sent postage due.
8- Responsibility
STORES ART cannot be held responsible for any direct or indirect damage caused by the use of the online sales platform or by the products and services sold on it.
9- Protection of personal data
Personal data collected as part of the use of the online sales platform offered by STORES ART are processed in accordance with the current privacy policy, publicly accessible on STORES.ART.